Air Canada revoked employee privileges after daughter complained
- Air Canada revoked an employee’s flying privileges after her daughter complained.
- The woman was upset that her mother was being punished for a problem between her and Air Canada.
- The airline said the employee violated its code by allowing a family member to file a complaint.
Air Canada has revoked an employee’s flight privileges after her daughter complained about the treatment she received while trying to board a flight.
The woman, who did not wish to be named, told Insider she filed a complaint with the airline after what she considered poor customer service by gate staff. She had bought a ticket using the flight privileges given to her by her mother.
The woman emailed senior airline officials and copied to the media, which appeared to prompt the airline to retaliate by revoking her mother’s flying privileges for two years.
An email sent to the employee suggested that her daughter had misrepresented herself as a revenue-generating customer.
Her 62-year-old mother, who is an administrator, was also disciplined by the airline and given the same sentence.
An email seen by Insider shows a senior official telling the employee she would not be allowed to fly on hold for two years.
“I had a really sickening feeling when my mom told me what they had done to her,” the woman said. “It’s one thing for me to be reprimanded, but it’s totally different for my actions that impact my mother.”
Reserve tickets allow airline employees to fly anywhere for a fraction of the normal cost and are one of the attractions of working for a long-established carrier like Air Canada.
The woman told Insider that availability privileges were the main reason her mother, who is nearing retirement, took the job. She now fears losing her job if the situation escalates.
The woman said her mother had gone to her union but was told there was nothing they could do and suggested she apologize to try and reduce her sentence.
In a statement to Insider, Air Canada said: “We deal directly with our employees on internal matters. However, we can confirm that employee travel is a special privilege and a unique and generous benefit of working for an airline that comes with responsibilities that the overwhelming majority of employees and families understand and appreciate.
“We take feedback about our services seriously. In fact, we undertook an investigation into the complaint made and subsequently discovered facts that did not match what was presented.” The airline did not provide further details.